Frequently Asked Questions

Call us or submit an online request. We come out, diagnose the issue for free, and give you a written quote on the spot. You see the number before we touch anything.

No. The diagnosis is always free. We inspect the door, identify what's wrong, and give you a written quote before any work begins.

Emergency calls carry an after-hours dispatch rate. The exact amount is on your quote — there are no hidden surcharges added later. What you approve is what you pay.

For larger jobs like new door installation, we can discuss payment options. Call us to talk through your situation.

Same-day service is available on most calls. For emergencies — car trapped, door won't close — we dispatch within 60 minutes, 24 hours a day.

Yes. A real dispatcher answers every call, including 2am on a Sunday. For emergencies, we dispatch the on-call technician immediately.

Our trucks stock the most common parts for major door brands. Unusual parts may require a next-day return visit, but that's less than 5% of jobs. We'll secure the door so it's safe until we return.

Spring replacement: 45–75 minutes. Cable replacement: 60–90 minutes. Panel replacement: 90–150 minutes. Full door installation: 3–5 hours.

Yes. When one spring breaks after years of use, the other is statistically close behind. Replacing both now costs about $70–$90 more than a single spring, but saves the second service call in 6–12 months.

Torsion springs have a finite cycle life — typically 10,000 cycles for standard springs. We use commercial-grade springs rated for 25,000+ cycles. Salt air on Long Island accelerates metal fatigue, which is why we account for coastal conditions.

We strongly advise against it. Torsion springs store hundreds of pounds of force and can cause serious injury if released incorrectly. This is one repair that's worth calling a professional.

We're a Clopay Master Authorized Dealer and a LiftMaster Certified Dealer. We also install Wayne Dalton, Amarr, and C.H.I. doors.

A standard residential door installation takes 3–5 hours for a single door, 5–8 hours for a double. Custom or oversized doors may take longer.

In most Nassau and Suffolk County municipalities, a standard like-for-like door replacement doesn't require a permit. Structural changes or new openings often do. We'll advise based on your specific situation.